Complaints Procedure

  • In the case of Observations, Suggestions and Complaints, ask the Trainer or administrative team for the form Observations, Suggestions and Complaints box (Mod 053).We will try to respond to it as soon as possible.
  • The complainant must be informed of the conclusion of the analysis and of the measures taken by the Training Manager, within a maximum period of 5 working days, in writing.
  • Additionally, the Complaints Book is available.

Note: If you are not satisfied with the final resolution, you can use the Lisbon Consumer Conflict Arbitration Center (CACCL) – In this case the learner is subject to all associated costs or fees charged by CACCL, if applicable.